General Terms and Conditions (GTC)

for Services, Consulting, and Product Sales for SeedProtector

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts concluded between teem4med GmbH, hereinafter referred to as the "Company," and its customers within the scope of providing services, consulting, the sale of products, and the use of the webshop.

2. Conclusion of Contract

(1) The contract is concluded when a customer places an order or accepts an offer made by the Company. This can occur through explicit confirmation, payment of the purchase price, or the provision of the agreed service.

(2) The Company's offers are non-binding unless expressly stated otherwise.

(3) The Company's webshop provides products and services for order. The contract is concluded once the customer submits the order in the order process and receives a confirmation email.

3. Company Services

(1) The Company provides services and consulting in the field of crypto asset security. The specific type and scope of services are defined in the respective contract or offer.

(2) Additionally, the Company sells products related to crypto asset security.

(3) The Company's webshop offers the opportunity to purchase products online. Product descriptions, pricing, and delivery terms are stated on the respective product page in the webshop.

(4) The scope of each consultation and the offered products are agreed upon individually and recorded in the contract or service description.

4. Prices and Payment

(1) Prices for services, consulting, and products are based on the terms specified in the contract or offer.

(2) All webshop prices are stated exclusive of statutory VAT unless otherwise indicated.

(3) Payments for webshop products are made using the payment methods specified in the webshop, such as credit card, PayPal, or other standard methods.

(4) Payments for services and consulting are due in advance immediately after ordering unless otherwise agreed. In case of default, statutory provisions apply.

5. Delivery and Shipping

(1) Delivery of webshop products is made to the shipping address provided by the customer unless otherwise agreed.

(2) The estimated delivery time is indicated on the product page. Unless otherwise agreed or production delays occur, delivery takes place within 5-7 business days.

(3) Shipping costs are shown to the customer during the order process and must be borne by the customer unless otherwise agreed.

(4) If a product is no longer available, the customer will be informed promptly and offered an alternative solution if possible.

6. Liability and Warranty

(1) The Company accepts no liability for damages resulting from improper use of delivered products or from the customer's implementation of consulting outcomes.

(2) The Company is liable only for intent and gross negligence. Further liability, particularly for indirect damages, is excluded.

(3) The Company is liable for product quality in accordance with legal provisions.

(4) If the customer is a consumer, statutory warranty rights apply.

7. Right of Withdrawal in the Webshop

(1) Customers have the right to withdraw from webshop orders within 14 days without stating a reason, unless the product is custom-made or personalized.

(2) Exclusion of the right of withdrawal for custom and personalized products:

The right of withdrawal does not apply to contracts for the delivery of goods made to customer specifications or clearly tailored to personal needs. This includes custom security products and documentation prepared on request.

(3) Withdrawal period:

The withdrawal period is 14 days from the day the customer or a third party (not the carrier) receives the goods.

(4) Withdrawal statement:

To exercise the right of withdrawal, the customer must inform the Company in writing (e.g., by email or letter).

8. Disclaimer – Exclusion of Investment and Financial Advice

(1) The consulting services provided do not include investment advice or financial services advice as defined by law. All information provided during consulting or services does not constitute investment advice or recommendations regarding financial markets.

(2) The Company assumes no liability for financial losses or risks resulting from the implementation of recommendations or information related to financial markets.

(3) The customer acknowledges that all Company statements and recommendations are based on general information and do not replace individual financial advice.

9. Data Protection

(1) The Company commits to complying with the GDPR and only collects, processes, and stores personal data to the extent necessary.

(2) More information is available in the Company’s privacy policy.

10. Duration and Termination of Contract

(1) The contract is concluded for the term specified in the contract unless agreed otherwise.

(2) The contract may be terminated by either party with four weeks’ notice to the end of a month, unless otherwise agreed.

11. Contract Subject and Description of Subscription Backup Recovery Service

(1) The Company offers a subscription for the backup recovery of a seed list if the service is ordered and the customer has a seed list with a serial number. This list follows the BIP39 protocol commonly used to generate private keys by wallet manufacturers. The subscription allows the customer to have their individual seed list restored by the Company during the subscription term. The specific scope of services is described on the website, in the offer, and in the contract.

(2) The subscription can be concluded for a minimum term of 6, 12, or 24 months and automatically renews for the same term unless terminated in writing 30 days before the end of the contract term.

(3) Termination may be made at any time with the agreed notice period. Notice must be submitted in writing, by email, or via the webshop customer account.

(4) The subscription price is listed on the Company’s website and may change after the initial term. Customers will be informed of price changes at least 4 weeks before renewal.

(5) Payments are made in advance once per term by credit card, PayPal, or direct debit.

(6) Customers may withdraw from the subscription contract within 14 days without providing a reason. The withdrawal period begins on the date of contract conclusion.

(7) The withdrawal must be made via a clear statement (e.g., email).

(8) In the event of a withdrawal, the customer will receive a refund for the unused portion of the service.

(9) For subscriptions involving seed list restoration, delivery of digital content for which the customer consents to start the contract at a specific time is excluded from the right of withdrawal.

(10) The Company reserves the right to adjust the scope or price of the subscription after the initial term.

(11) Price increases or changes in scope will be communicated at least 30 days before taking effect.

(12) Customers may cancel the subscription if they disagree with price changes.

(13) Upon subscription, customers receive the right to seed list restoration based on predefined rules. Access is tied to designated individuals and requirements and may not be shared with third parties without the customer's explicit consent.

(14) Customers must not use the subscription in any way that violates applicable law or third-party rights.

(15) The Company reserves the right to terminate the subscription in case of payment default or violation of usage terms.

(16) In the event of termination due to default or serious breaches, no refund of already paid fees will be issued.

12. Final Provisions

(1) German law applies.

(2) The place of jurisdiction is Reutlingen, if the customer is a merchant, a legal entity under public law, or a special fund under public law.

(3) If individual provisions of this agreement are invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

teem4med GmbHKaiserpassage 772764 Reutlingen

Commercial Register: Local Court of ReutlingenCommercial Register Number: HRB 761428VAT ID: 78121/08703

Tel.: 0800 333 7642Email: anfrage@teem4med.de

Managing Director: Torsten Schmitz

GTC as of 01/2025